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Click below for more information about Central Brass products.

2018 Central Brass Product Catalog

Warranty*

Central Brass Inc. Limited Lifetime Warranty
Central Brass, Inc. warrants its products to the original consumer purchaser to be free from defects in material and workmanship as long as the consumer purchaser owns it. Dated proof of purchase must accompany all warranty claims. All finishes carry a lifetime warranty in residential and 10 year warranty in commercial plumbing service as long as the consumer purchaser owns it.

If the faucet should ever develop a leak or drip during warranty period, Central Brass Company, will free of charge provide the parts necessary to put the faucet back in good working condition and will replace any part or finish proven defective under normal installation, use, and service to the original consumer purchaser.

Damage as a result of misuse, abuse, accident, or improper installation, will consequently void this warranty. Use of non-genuine Central Brass Parts will consequently void this warranty. Replacement parts can be obtained from your local dealer or directly from Central Brass. Central Brass recommends using a certified plumber for all faucet installation and repair.

This warranty is limited to replacement of defective parts only. Incidental and consequential damages, labor charges, repair, or replacement costs are expressly excluded. Some states do not allow the exclusion or limitation in incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, as you may have other rights which vary from state to state.

Installation or maintenance and cleaning must be in compliance with instructions furnished with every Central Brass product. If you find a problem with your product, please immediately contact your nearest Central Brass Company dealer or sales representative.

*10-year limited warranty on commercial and multi-family projects except for products specified below. Effective for products sold after 07/01/2017

Sensor Faucets: The mechanics of the Central Brass Sensor Faucets are warranted for five (5) years from the date of installation. The electronics and solenoid are warranted for a period of one (1) year from the date of installation.

Pre-Rinse: The mechanics of the Central Brass Pre-rinse Spray valve are warranted for five (5) years from the original date of purchase.

Central Brass

(800) 321-8630

FAQ’s
How can we help

If you can’t find the answer to your question, our customer service professionals are standing by to assist.

Please call us

(800) 338-9468

5:00AM – 5:00 PM Pacific Monday – Friday.

CentralBrass-Line-Drawing-FAQ
How can I contact Central Brass for help?
How do I determine if I have a Central Brass faucet?
What finishes does Central Brass offer?
What is PVD (Physical Vapor Deposition)?
What does the WaterSense label mean?
What is CAL Green?
How do I determine the model number of my Central Brass faucet?
What is AB1953 or Lead Free?
How do I know which models are AB1953, NSF 372 or SWDA compliant?
How can I remove mineral deposits from my aerator?
How should I clean and maintain the finish on my faucet?
What is the meaning of ADA? How do I know if the product meets ADA requirements?
How can I clean and/or remove mineral deposits from my showerhead?
Why is the finish deteriorating on my Central Brass faucet?
Does my Central Brass faucet meet code requirements?
Where do I find Central Brass replacement parts?
Can I Make Adjustments to Increase the Flow of Water?
Are Central Brass faucets easy to install?
I purchased the wrong model. How can I get reimbursed for my uninstalled faucet?
How do I adjust the timing on a slow-close faucet?
Can I upgrade my existing Central Brass faucet with a ceramic disc cartridge?
How do I figure out which stem I need for replacement?
How do I know which Seat item number I need to replace my old Central Brass faucet?
What spout options are available?
What handle options are available?
What wall-mount flange options are available?
How do I figure out what shower stem I need for replacement?
I have an old Central Brass tub and shower valve. Can I upgrade the trim without changing the valve inside the wall?
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We take customer service seriously. We’ll help you find the right product and work just as hard to make sure it’s a perfect fit. Call us any time you have questions about a product, an order or troubleshooting.

Builders trust Pioneer

The Pioneer family of companies has provided top-quality faucets and fixtures to builders, contractors and plumbers for more than three decades. Each of our brands – Pioneer, Olympia and Central Brass Company – is uniquely designed to meet the needs of a particular market and delivers on the Pioneer promise of excellence and reliability.

Find out which Pioneer faucet is right for your next project. Contact us today.