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Literature Download

Click below for more information about Pioneer products.

2018 Pioneer Product Catalog

Warranty*

Pioneer Industries, Inc. warrants products to the original consumer purchaser to be free from defects in material and workmanship for as long as the consumer purchaser owns it. Dated proof of purchase must accompany all warranty claims. All finishes carry a lifetime warranty in residential and 10 year warranty in commercial plumbing service as long as the consumer purchaser owns it. This warranty applies only to Pioneer faucets sold after 1/1/2006.

If the faucet should ever develop a leak or drip during warranty period, Pioneer Industries, Inc. will free of charge provide the parts necessary to put the faucet back in good working condition and will replace any part or finish proven defective under normal installation, use, and service to the original consumer purchaser. This warranty does not cover damage or defects due to misuse, abuse, accident, or improper installation. Replacement parts can be obtained from your local dealer or directly from Pioneer Industries.

Pioneer Industries recommends using a certified plumber for all faucet installation and repair.

This warranty is limited to replacement of defective parts only. Incidental and consequential damages, labor charges, repair, or replacement costs are expressly excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, as you may have other rights of which vary from state to state.

Installation or maintenance and cleaning must be in compliance with instructions furnished with every Pioneer product. If you find a problem with your product, please immediately contact your nearest Pioneer Industries, Inc. dealer or sales representative. If you have any questions in regards to your warranty, please contact one of our representatives at 1-800-338-9468.

*10 year limited warranty on commercial and multi-family projects. Effective for products sold after 1/1/2013.

FAQ’s
How can we help

If you can’t find the answer to your question, our customer service professionals are standing by to assist.

Please call us

(800) 338-9468

5:00AM – 5:00 PM Pacific Monday – Friday.

Pioneer-Line-Drawing-FAQ
What kind of faucet is right for me?
How do I find the model number for my Pioneer faucet?
Are Pioneer faucets lead free?
Where do I find Pioneer replacement parts?
How can I obtain a parts explosion or specification sheet for my faucet?
Can I connect a portable dishwasher to my kitchen faucet?
How do I determine if I have a Pioneer faucet?
What is PVD (Physical Vapor Deposition)?
Are Pioneer faucets easy to install?
What tools will I need to install a Pioneer faucet?
Can I install a Pioneer product outdoors?
Where do I find Pioneer replacement parts?
My faucet is leaking or the water flow is low. How can I fix this?
Can I install my Kitchen or Lavatory Faucet on thicker mounting surface?
How long will it take to receive the repair parts from Pioneer?
When do I need to use Teflon tape, Pipe Dope or Plumber's Putty?
Any tips for using tools?
How should I clean and maintain the finish on my faucet?
How do I request faucet parts under warranty?
Does the Pioneer Faucet Lifetime Limited Warranty cover my plumber's labor charges to install the replacement part or replace my faucet?
My faucet is old. Is it covered by The Pioneer Faucet Lifetime Limited Warranty?
With a Limited Lifetime Warranty, do I receive a new faucet with my warranty claim?
I bought the wrong model. How can I get reimbursed for my uninstalled faucet?
What do I do about water flowing from my diverter tub spout while it is in the shower mode?
Are there any tips in maintaining a pressure balance valve?
Why does water come out of my shower head and the spout at the same time?
What is a pressure balance valve?
Can I replace a two-handle or three-handle tub/shower set with a single-handle tub/shower set?
Can I install a kitchen faucet without a hose spray in a 4-hole sink?
Do I have to use the side spray on my kitchen faucet?
How many holes do I need in my sink deck to install my kitchen faucet?
Can I replace a 4-inch center, two-handle lavatory for a single-handle unit or mini widespread lavatory model?
After turning off my kitchen or lavatory faucet, water continues to drip for a minute or so. Is something wrong?
Can I make adjustments to increase the flow of the water?
What do I do about water dripping from the spout of my two-handle kitchen or lavatory faucet?
Can I use my existing drain assembly when changing to a new faucet?
My two-handle widespread faucet is dripping underneath the counter. How can I fix it?
What do I do if water leaks from my kitchen spout while my side spray is in use?
builder

We’re here to help.

We take customer service seriously. We’ll help you find the right product and work just as hard to make sure it’s a perfect fit. Call us any time you have questions about a product, an order or troubleshooting.

Builders trust Pioneer

The Pioneer family of companies has provided top-quality faucets and fixtures to builders, contractors and plumbers for more than three decades. Each of our brands – Pioneer, Olympia and Central Brass Company – is uniquely designed to meet the needs of a particular market and delivers on the Pioneer promise of excellence and reliability.

Find out which Pioneer faucet is right for your next project. Contact us today.