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Literature Download

Click below for more information about Olympia products.

2018 Olympia Product Catalog

Warranty*

Olympia Faucets, Inc. Limited Lifetime Warranty
Olympia Faucets, Inc. warrants its products to the original consumer purchaser to be free from defects in material and workmanship as long as the consumer purchaser owns it. Dated proof of purchase must accompany all warranty claims. All finishes carry a lifetime warranty in residential and 10-year warranty in commercial plumbing service as long as the consumer purchaser owns it.

If the faucet should ever develop a leak or drip during warranty period, Olympia Faucets, Inc. will free of charge provide the parts necessary to put the faucet back in good working condition and will replace any part or finish proven defective under normal installation, use, and service to the original consumer purchaser. Damage as a result of misuse, abuse, accident, or improper installation, will consequently void this warranty. Replacement parts can be obtained from your local dealer or directly from Olympia Faucets. Olympia Faucets recommends using a certified plumber for all faucet installation and repair.

This warranty is limited to replacement of defective parts only. Incidental and consequential damages, labor charges, repair, or replacement costs are expressly excluded. Some states do not allow the exclusion or limitation in incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, as you may have other rights which vary from state to state.

Installation or maintenance and cleaning must be in compliance with instructions furnished with every Olympia product. If you find a problem with your product, please immediately contact your nearest Olympia Faucets dealer or sales representative.

Olympia Faucets, Inc.

(888) 772-7701

*10-year limited warranty on commercial and multi-family projects

FAQ’s
How can we help

If you can’t find the answer to your question, our customer service professionals are standing by to assist.

Please call us

(800) 338-9468

5:00AM – 5:00 PM Pacific Monday – Friday.

Olympia-Line-Drawing-FAQ
What kind of faucet is right for me?

Choose a faucet based on durability, functionality, and styling that complements the design of your home. Olympia offers a wide array of options priced to fit your budget.

How do I determine the model number of my Olympia faucet?

You can easily find the model number on the front cover of your instruction manual. If you still possess the faucet carton, the model number will be shown on the box label. If you are unable to obtain a model number, please contact us at (888) 772-7701.

Are Olympia faucets lead free?

Yes. All Olympia faucets meet and exceed ANSI/ NSF 61. SECTION 9 requirements as well as all IAPMO and universal plumbing code requirements.

Where do I find Olympia replacement parts?

Replacements parts can be requested from your distributor.

Note: Please use only genuine Olympia replacement parts when repairing your Olympia faucet. We do not warranty products repaired with non-Olympia parts.

How can I obtain a parts breakdown or specification sheet for my faucet?

Breakdown sheets and specification sheets are available online at www.olympiafaucets.com. If you have further questions, please call customer service at (888) 772-7701.

What does sweat or CxC mean?

To join two copper fittings together utilizing head and metal solder. “CxC” is used to describe a copper to copper connection.

Which way are the handles supposed to turn on my faucet?

In most cases, handles turn to the “ON” position in a counter-clockwise direction, except for lever handles. For two handle lever faucets, “HOT” handles turn to the “ON” position in a counter-clockwise direction, while “COLD” handles turn to the “ON” in a clockwise direction. For single handle faucets, the handle is turned to the “ON” position with an upward motion.

Can I make adjustments to increase the flow of the water?

The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pound per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you not remove the flow restrictor from your faucet. All Olympia faucets meet this government regulation.

My faucet is leaking or the water flow is low.

In most cases, you can “quick-fix” these problems by checking the Troubleshooting section in the installation instruction manual. If this manual is not available, please contact us via email at sales@olympiafaucets.com or call us at (888) 772-7701.

Why is the finish deteriorating on my faucet?

Normally, finish deterioration on powder-coated or conventional plated products is due to years of wear, abuse or exposure to harsh chemicals. Unfortunately, there is no way to repair a damaged finish. However, you can replace most faucet parts where the finish has deteriorated. To see which parts are needed, check your installation manual or call customer service at (888) 772-7701.

What is PVD (Physical Vapor Deposition)?

PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This is a more environmentally friendly process than traditional electroplating. PVD finishes go through a strict five step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested in our factory before shipping.

Why do my handles work backward when using my lever two handle faucet?

On a lever two handle faucet you can easily fix this. If the handles are rotating in the wrong direction, remove the handles and switch to the other side – hot to cold/cold to hot. Most of Olympia’s lever handle hubs are marked with either a “C” (COLD) or “H” (HOT). If the handle has no cold or hot markings, rotate the stem or cartridge-stop assembly 180 degrees. This will change the rotation of the handle to the other direction.

Are Olympia faucets easy to install?

Olympia strongly encourages you to use certified plumbing contractors to professionally install you Olympia faucet. All Olympia faucets are easily installed with the right tools.

What tools do I need to install or fix my faucet?

The most commonly used tools are:

  • Phillips and regular screw drivers
  • Pliers
  • Adjustable wrenches
  • Basin wrench
  • Plumbers socket set Seat wrench
  • Plumber’s putty
  • Teflon tape

Check your Olympia Installation Instruction sheet or with your Olympia Sales Representative for the tools you will need to get the job done.

Any tips for using tools?
  • Use penetrating oils (such as liquid wrench or WD-40) to help loosen corroded mounting kits.
  • Use a hacksaw or reciprocating saw for cutting steel or plastic pipe.
  • Use a basin wrench for hard to reach areas.
  • Use a tubing cutter to make straight, smooth cuts in plastic or copper pipe.
  • Wrap Teflon tape around threaded joints to ensure tight seals.
When do I need to use Teflon tape, pipe dope or plumber's putty?

Teflon tape and pipe dope are commonly used as pipe sealants. However, Teflon tape is cleaner and easier to use than sticky grease or paste like sealants. Plumber’s putty is used to form a watertight seal on all threaded joints on the plumbing project. Plumber’s putty is not intended for use on threaded pipe joints or for use on cultured marble surfaces.

What is the best way to clean and care for my Olympia faucet?

Regularly remove and clean debris from the aerator to provide correct water flow. To clean the faucet, simply wipe with soft, damp cloth. Do not use abrasive or harsh bathroom cleaners as they may damage the finish.

How should I clean or maintain the finish on my faucet?

First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft, damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.

NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend any specific cleaners.

Avoid both industrial and abrasive cleaners, such as:

  • Scotch-Brite © Heavy Duty Scrub Sponges
  • Scrubbing Bubbles © Bathroom Cleaner
  • Lysol © Basin Tub, Soft Scrub, and Tile Cleaner.
  • Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
  • Harsh abrasives or polishes
  • Bleach-based cleaners
What do I need to do to return a Olympia faucet?

If you are the end user and want to exchange a faucet for another model or return a defective faucet, take it along with the original sales receipt to the place of purchase.

builder

We’re here to help.

We take customer service seriously. We’ll help you find the right product and work just as hard to make sure it’s a perfect fit. Call us any time you have questions about a product, an order or troubleshooting.

Builders trust Pioneer

The Pioneer family of companies has provided top-quality faucets and fixtures to builders, contractors and plumbers for more than three decades. Each of our brands – Pioneer, Olympia and Central Brass Company – is uniquely designed to meet the needs of a particular market and delivers on the Pioneer promise of excellence and reliability.

Find out which Pioneer faucet is right for your next project. Contact us today.