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2018 Pioneer Product Catalog

Warranty*

Pioneer Industries, Inc. warrants products to the original consumer purchaser to be free from defects in material and workmanship for as long as the consumer purchaser owns it. Dated proof of purchase must accompany all warranty claims. All finishes carry a lifetime warranty in residential and 10 year warranty in commercial plumbing service as long as the consumer purchaser owns it. This warranty applies only to Pioneer faucets sold after 1/1/2006.

If the faucet should ever develop a leak or drip during warranty period, Pioneer Industries, Inc. will free of charge provide the parts necessary to put the faucet back in good working condition and will replace any part or finish proven defective under normal installation, use, and service to the original consumer purchaser. This warranty does not cover damage or defects due to misuse, abuse, accident, or improper installation. Replacement parts can be obtained from your local dealer or directly from Pioneer Industries.

Pioneer Industries recommends using a certified plumber for all faucet installation and repair.

This warranty is limited to replacement of defective parts only. Incidental and consequential damages, labor charges, repair, or replacement costs are expressly excluded. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, as you may have other rights of which vary from state to state.

Installation or maintenance and cleaning must be in compliance with instructions furnished with every Pioneer product. If you find a problem with your product, please immediately contact your nearest Pioneer Industries, Inc. dealer or sales representative. If you have any questions in regards to your warranty, please contact one of our representatives at 1-800-338-9468.

*10 year limited warranty on commercial and multi-family projects. Effective for products sold after 1/1/2013.

FAQ’s
How can we help

If you can’t find the answer to your question, our customer service professionals are standing by to assist.

Please call us

(800) 338-9468

5:00AM – 5:00 PM Pacific Monday – Friday.

Pioneer-Line-Drawing-FAQ
What kind of faucet is right for me?

Choose a faucet based on durability, functionality, and styling that complements the design of your home. Pioneer offers a range of competitively priced, stylish, high-quality products across traditional, transitional and modern style categories.

How do I find the model number for my Pioneer faucet?

You can find the model number on the front cover of your instruction manual. If you still have the product packaging, the model number will be shown on the box label. If you are unable to obtain a model number, please contact us at (800) 338-9468.

Are Pioneer faucets lead free?

Yes. Pioneer faucets meet/exceed California and Vermont (AB1953, and S-152) lead law requirements, as well as all IAPMO, Universal Plumbing Code and International Plumbing Code requirements.

Where do I find Pioneer replacement parts?

You can find genuine quality Pioneer replacement parts at your local distributor. Note: Genuine Pioneer replacement parts must be used to ensure warranty coverage.

How can I obtain a parts explosion or specification sheet for my faucet?

Pioneer parts breakdown sheets and specification sheets are available online at www.pioneerind.com. If you have further questions, please call our customer service at (800) 338-9468.

Can I connect a portable dishwasher to my kitchen faucet?

A portable dishwasher can be connected to any Pioneer kitchen faucet that is NOT a pull-out or pull-down design. A portable dishwasher should NOT be connected to pull-out or pull-down kitchen faucets because pressure fluctuations during dishwasher operation can result in a rupture of the hose.

How do I determine if I have a Pioneer faucet?

Most Pioneer faucets will have the name on the faucet, however: Faucets manufactured AFTER 2009 should have the name on the front side of the faucet body or escutcheon. Faucets manufactured BEFORE 2009 should have name on the back side of the faucet body or escutcheon.

What is PVD (Physical Vapor Deposition)?

PVD is a vaporization coating technique, which is an alternative process to electroplating. PVD offers durable finishes in a wide variety of colors. This is a more environmentally friendly process than traditional electroplating. PVD finishes go through a strict five step process (Pre-clean, Evaporation, Transportation, Reaction and Deposition). The finishes are closely inspected and tested in our factory before shipping.

Are Pioneer faucets easy to install?

Pioneer strongly encourages you to use a certified plumbing contractor to professionally install your Pioneer faucet. Pioneer faucets are easily installed with the right tools.

What tools will I need to install a Pioneer faucet?

Consult your installation instructions or your Pioneer sales representative for the tools you need to get the job done. These typically include:

  • Phillips and regular screw drivers
  • Pliers
  • Adjustable wrenches
  • Basin wrench
  • Plumbers socket set seat wrench
  • Plumber’s putty
  • Teflon tape
Can I install a Pioneer product outdoors?

All Pioneer Products are designed for indoor use only. Products installed outside are voided of all warranties.

Where do I find Pioneer replacement parts?

Quality Pioneer replacements parts are only found from the distributor you purchased the Pioneer product from.

Note: Please use genuine Pioneer replacement parts when repairing your Pioneer products to ensure long-term ease of use. Pioneer does not warrant products repaired with non-Pioneer parts.

My faucet is leaking or the water flow is low. How can I fix this?

In most cases, you can “quick-fix” these problems by checking the “Troubleshooting” section in the Installation Instruction Manual. If this manual is not available, please visit the “Operation” section below to search for your faucet. If above options do not work, please feel free to contact us via email or call us at (800) 338-9468.

Can I install my Kitchen or Lavatory Faucet on thicker mounting surface?

Yes, extensions are available for all Pioneer kitchen and lavatory faucets. Please refer to Extension Reference Guide to determine which extension you need.

How long will it take to receive the repair parts from Pioneer?

It takes approximately 7-10 working days to receive parts. For urgent requests, call customer service at (800) 338-9468 to expedite shipping.

When do I need to use Teflon tape, Pipe Dope or Plumber's Putty?

Teflon tape and Pipe Dope are commonly used as pipe sealants. However, many people prefer to use Teflon tape as it’s cleaner and easier to use than sticky grease or paste-like sealants. Plumber’s Putty is used to form watertight seals on all plumbing projects. It is not intended for threaded pipe joints or for the use on cultured marble surfaces.

Any tips for using tools?
  • Use penetrating oils (such as Liquid Wrench or WD-40) to help loosen corroded mounting kits.
  • Use a hacksaw or a reciprocating saw for cutting steel or plastic pipes.
  • Use a basin wrench for those hard to reach areas.
  • Use a tubing cutter to make straight, smooth cuts in plastic or copper pipe.
  • Wrap Teflon tape around threaded joints to ensure tight seals.
How should I clean and maintain the finish on my faucet?

First, use clean water to wash the faucet. Dry with a 100% cotton cloth. If water is allowed to evaporate on the faucet surface, it can lead to a build-up of mineral deposits. Be sure to clean with a damp non-abrasive sponge and buff it dry with a clean soft cloth. To remove water spots, use warm water and a soft damp cloth. Hard water stains may be removed using a 50/50 solution of white vinegar and water. Make sure to rinse thoroughly with water afterwards.

NOTE: Cleaning manufacturers frequently change formulas, so we do not recommend specific cleaners.

Avoid both industrial and abrasive cleaners, such as:

Scotch-Brite© Heavy Duty Scrub Sponges.
Scrubbing Bubbles© Bathroom Cleaner.
Lysol© Basin Tub, Soft Scrub, and Tile Cleaner.
Products that state on the label that they remove tarnish and rust, and those containing hydrofluoric, hydrochloric and/or phosphoric acids and caustic agents.
Harsh abrasives or polishes.
Bleach-based cleaners.

How do I request faucet parts under warranty?

Please send a request via mail, email, or phone. Our product specialists will be happy to assist you

Mail:
Pioneer Industries Inc.
Attn: Product Support
3325 S. Garfield Ave
Commerce, CA-90040

Email: sales@pioneerind.com
Phone: (800) 338-9468

Note: Some distributors will exchange Pioneer parts for a warranted faucet. Check with your distributor regarding their policy.

Does the Pioneer Faucet Lifetime Limited Warranty cover my plumber's labor charges to install the replacement part or replace my faucet?

No. Labor charges are not included. The Pioneer Faucet Lifetime Limited Warranty covers only the replacement faucet or faucet parts.

My faucet is old. Is it covered by The Pioneer Faucet Lifetime Limited Warranty?

Not if it was manufactured before January 1, 2006. Pioneer introduced the limited lifetime warranty as of January 1, 2006.

With a Limited Lifetime Warranty, do I receive a new faucet with my warranty claim?

Pioneer will replace your faucet with a new faucet if it is still under warranty and it can’t be repaired with replacement parts. Our warranty covers replacement of any defective parts, whether function or finish is the issue. If your faucet can be repaired, then parts will be sent to you at no charge.

I bought the wrong model. How can I get reimbursed for my uninstalled faucet?

Returns are subject to the return policies at the place of purchase. Many retailers require you to return your faucet to the store, with proof of purchase (original sales receipt) for reimbursement or replacement. As store policies may vary considerably, Pioneer can only be responsible for replacing faucets or faucet components when the issue concerns a warranty claim.

What do I do about water flowing from my diverter tub spout while it is in the shower mode?

It is normal for a small (pencil thin) stream of water to continue to flow from the tub spout when the shower is in operation. If the amount of water flow is excessive, then this indicates a problem with the diverter (located in the tub spout). This cannot be repaired and the spout must be replaced. Remove the tub spout and replace it with a Genuine Pioneer tub spout.

Are there any tips in maintaining a pressure balance valve?

Symptoms: Water is dripping from tub or shower spout

Solution:

4010B: This valve was manufactured from early 2000 to 2011. Please follow these steps to resolve issue.

  1. Remove handle with 3/32” or 1/8” Allen screw or Philips head screwdriver
  2. Remove face plate
  3. Turn off screwdriver stop assemblies. For valves without screwdriver stop assembly, water needs to be shut off.
  4. Drain any water left in the valve.
  5. Remove retainer ring
  6. Replace Cartridge X-3400001 and spring and seat X-4900019
  7. Assemble retainer ring
  8. Install handle and face plate

1910B: This valve was manufactured between 2010 and 2011. Please follow these steps to resolve issue.

  1. Remove handle with 3/32” or 1/8” Allen screw or Philips head screwdriver
  2. Remove face plate
  3. Turn off screwdriver stop assemblies. For valve without screwdriver stop assembly, water needs to be shut off.
  4. Drain any water left in the valve.
  5. Remove retainer cap and locknut
  6. Replace Cartridge X-3400003
  7. Assemble retainer ring
  8. Install handle and face plate

4020B: This valve was manufacture from 2011 to present. Please follow these steps to resolve issue.

  1. Remove Handle with 3/32” or 1/8” Allen screw or Philips head screwdriver
  2. Remove face plate
  3. Turn off screwdriver stop assemblies. For valves without screwdriver stop assembly water needs to be shut down.
  4. Drain any water left in the valve.
  5. Remove retainer cap and locknut
  6. Replace Cartridge X-3400008
  7. Assemble retainer ring
  8. Install handle and face plate

Symptoms: Cold or Hot water not coming from the valve

Solution:

4010B and 1910B: This may be due to calcium, lime or rust build up on piston of pressure balance spool. We recommend soaking pressure balance spool in a chemical like CLR or Vinegar overnight. Once cleaned, shake pressure balance spool. If piston moves freely then pressure balance spool should function correctly. Please follow these steps to resolve issue.

  1. Remove handle with 3/32” or 1/8” Allen screw or Philips head screwdriver
  2. Remove face plate
  3. Turn off screwdriver stop assemblies. For valve without screwdriver stop assembly water need to be shut down.
  4. Drain any water left in the valve.
  5. Remove retainer cap and locknut
  6. Clean and replace X-4400005
  7. Assemble retainer ring
  8. Install handle and face plate
Why does water come out of my shower head and the spout at the same time?

Most likely, you are experiencing “shower-rise” where the water can’t get out of the spout as fast as it flows through the valve. This causes the water to back up and come out the shower head. There are several reasons this may be happening:

  • The valve is upside down
  • The length from the valve to the tub spout is outside of the 8″ to 18″ rule
  • There is more than one 90-degree angle
  • Something other than copper or galvanized pipe like PEX or CPVC was used going to the spout

The most common reason is that something is restricting water flow to the spout, e.g. solder or something lodged in the pipe. Something is impeding the flow of water to the spout and causing it to back up and come out the showerhead. If this is the case, it’s possible to remove the blockage by removing the tub spout and feeding a plumber’s snake or a speedometer cable up through the tub drop, which causes it to twirl and loosen the blockage. Be sure to flush the valve before reinstalling the tub spout. Be sure to check the tub spout itself for blockage.

If none of these help, you may need to call a plumber. After the shower has been installed and the wall has been closed, there is little that can be done to remedy this situation yourself.

What is a pressure balance valve?

A pressure balance valve senses incoming hot and cold water pressure change (such as when a toilet is flushed or other faucet/valve is used inside or outside the house). The valve automatically compensates water pressure changes preventing hot water scalding or cold water shock.

Can I replace a two-handle or three-handle tub/shower set with a single-handle tub/shower set?

Yes, but you will need to change the entire unit. Once you install a single-handle tub/shower set, you will need to cover the holes from your previous valve installation.

Can I install a kitchen faucet without a hose spray in a 4-hole sink?

Yes, you can use a non-spray kitchen faucet that utilizes 3 holes and use a liquid soap/lotion dispenser or air gap for the extra hole. You can also cap the extra hole by using a sinkhole cover.

Do I have to use the side spray on my kitchen faucet?

If you’ve bought a faucet with a side spray and no longer want to use it, you must purchase a connection cap to close off the spray outlet under the faucet. Check with the dealer where you purchased the faucet for specifications as connection sizes vary and will determine the size cap needed. If you want to remove the unused spray, a sinkhole cover or soap dispenser will be needed to cover the hole.

How many holes do I need in my sink deck to install my kitchen faucet?

Single handle faucets mount through 1, 2, 3, or 4-hole applications. Two-handle faucets are available for 3- and 4-hole applications.

Can I replace a 4-inch center, two-handle lavatory for a single-handle unit or mini widespread lavatory model?

In most cases, you can replace a 4″ center, two-handle lavatory faucet for a single-handle faucet or a mini-widespread lavatory faucet. However, you cannot do this if a single-handle faucet is a single-hole install application.

After turning off my kitchen or lavatory faucet, water continues to drip for a minute or so. Is something wrong?

Nothing is wrong with your faucet. Water is simply emptying from the aerator and the hose of your faucet.

Can I make adjustments to increase the flow of the water?

The 1992 Energy Policy Act directed manufacturers to restrict the amount of water released from faucets. In some instances, this flow was reduced from 5 GPM (gallons per minute) at 60 PSI (pounds per square inch) to 2.2 GPM at 60 PSI. Therefore, it is advised that you not remove the flow restrictor from your faucet. All Pioneer faucets meet this government regulation.

What do I do about water dripping from the spout of my two-handle kitchen or lavatory faucet?

Most Pioneer cartridges are ceramic disc cartridges, designed to last a long time. To stop leaks, simply replace the cartridge by following the steps below.

Step 1: Determine which side is leaking

To check cold side:

  1. Ensure both handles are in the closed position
  2. Turn off the hot side supply stop
  3. Check if to see if any water is dripping from spout
  4. If Yes, cold side stem may need to be replaced
  5. If No then hot side stem may need to be replaced

To check hot side:

  1. Ensure both handles are in the closed position
  2. Turn off the cold side supply stop
  3. Check to see if there is any water dripping from spout
  4. If Yes then the hot side stem may need to be replaced
  5. If No then the cold side stem may need to be replaced

Note: If supply stop is leaking, this check may not work. It is recommended to fix the supply stop leak.

Step 2: Remove the handle on the leaking side using a 3/32” Allen wrench or Philips head screwdriver
Step 3: Remove the bonnet nut with the help of 29/32” size socket
Step 4: Pull the stem straight up and out
Step 5: Replace the stem in the correct position
Step 6: Tighten bonnet nut with the help of 29/32” size socket
Step 7: Replace handle and tighten screw

Can I use my existing drain assembly when changing to a new faucet?

In most cases you can; however, if you are changing finishes (i.e.. from chrome to a “RENAISSANCE” PVD finish), you should change the drain assembly to match your new faucet finish.

My two-handle widespread faucet is dripping underneath the counter. How can I fix it?

It is extremely rare for a faucet to develop a leak under the counter. Typically, these leaks are due to a loose inlet or outlet hose connection. Try tightening the hose to the spout and handles using a wrench. Do not over-tighten. Use two wrenches to tighten the copper tube to the water supply lines, located under each handle.

What do I do if water leaks from my kitchen spout while my side spray is in use?

The problem may be a blocked or damaged diverter assembly. Follow these steps to solve:

For Two Handle Kitchen Faucet

  • Turn off water supply and drain any water in the faucet and spray assembly.
  • Remove spout assembly
  • Replace diverter piston
  • Reassemble spout

For Single Handle Kitchen Faucet

  • Turn off water supply and drain any water in the faucet and spray assembly.
  • Remove handle
  • Remove retainer cap
  • Remove retainer nut
  • Remove ceramic cartridge
  • Remove sleeve
  • Remove spout
  • Replace diverter piston
  • Reassemble spout, sleeve, ceramic cartridge, retainer nut and retainer cap.
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Builders trust Pioneer

The Pioneer family of companies has provided top-quality faucets and fixtures to builders, contractors and plumbers for more than three decades. Each of our brands – Pioneer, Olympia and Central Brass Company – is uniquely designed to meet the needs of a particular market and delivers on the Pioneer promise of excellence and reliability.

Find out which Pioneer faucet is right for your next project. Contact us today.