Internet-related information collected from users from Site may include referring URL (Uniform Resource Locator), IP address, type of browser used to arrive at Site, specific location (country, state or province), pages of Site viewed during visit, and any search terms entered on Site for purposes of system administration, gathering broad demographic information, and monitoring activity levels on Site. Users’ traffic patterns are tracked throughout online sessions, including which pages or specific URLs are viewed while in Site. Internet-related information may be used to diagnose problems with servers and software and to administer Site. Aggregated statistics such as demographic and sales information and other shopping information may be shared about pages viewed on Site with third parties to enrich users’ experience.
Pioneer process personal data both as a Processor and Controller as defined in the Directive and the GDPR. Personal information voluntarily provided by users is collected during visits to Site as well as personal information and activities voluntarily provided in order to respond to requests and for other business purposes, including identifying consumer preferences and improving products and services and the content of Site. Information may be disclosed to Pioneer staff and to third parties involved in completion of transactions, delivery of orders, or analysis and support of use of Site. If an email address was provided and Site is accessed through links sent to email address, Pioneer and its affiliates may collect identifiable information about user’s behavior, including browsing behavior, time spent on Site, and any downloaded materials. Information will only be used for re-marketing purposes by Pioneer and its affiliates and will not be sold to any third party. If contact information is provided, such information may be used to contact user with information about new products and services, special offers, upcoming events and changes to Site. User may unsubscribe from such information by contacting Pioneer via email address listed above. Please provide exact name and address, user name or ID (if applicable) and detailed request. We may use automated decision making in processing your personal information for some services and products. You can request a manual review of the accuracy of the automated decision if you are unhappy with it.
Cookies and Pixel Tags
“Cookies” are website data either written to one’s hard drive or stored in one’s browser upon accessing websites. These data files contain information websites use to organize pages accessed. Pioneer may use “cookie” technology to measure site activity and tailor information to fit users’ personal interests the next visit to Site. Pioneer’s use of “cookie” technology is to provide a more individualized delivery of information and an optimal viewing experience.
“Pixel tags” are small, graphic files that allow websites to monitor website usage. Pixel tags can collect information such as IP (Internet Protocol) addresses of computers that download pages on which tags appear; URLs of pages on which pixel tags appear; the time pages containing pixel tags were viewed; type of browser that fetched the pixel tag; and the identification number of any “cookie(s)” on computers previously placed by that server. When corresponding with users via HTML capable email, Pioneer may use “format sensing” technology, which allows pixel tags to monitor whether sent email was received and opened.
How Information Is Used
If consent is provided, Pioneer may share personal information with affiliates and business partners with whom Pioneer has joint marketing arrangements. Users will be asked when contact information is requested, whether to have information shared with third parties or posted on Site for reasons provided at time of request. Again, if personal information should not be shared with marketing affiliates and business partners, contact Pioneer via the email address above providing exact name and address, user name or ID (if applicable) and detailed request.
Pioneer employs other companies to perform certain functions such as order fulfillment, package delivery, re-marketing services and services related to the design, maintenance and improvement of Site and databases and related systems. These companies have access to users’ information. Pioneer may have arranged with third party providers to help with marketing services and information gathering. They may collect anonymous information about visits to Site, and interactions with products and services. They may also use information about visits to Site and other websites to target information for goods and services. This anonymous information is collected through the use of pixel tags, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know names, phone numbers, addresses, email addresses, or any personally identifying information about users.
Regardless if consent has been provided, Pioneer may share information with those companies that perform certain functions on behalf of and under contract to Pioneer, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law. In the event an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the Pioneer brand, or assets, business or stock of Pioneer occurs, Pioneer may also assign, sell, license, or otherwise transfer to a third party users’ names, addresses, email addresses, member names and any other personal information.
How to Access or Modify Personal Information
Users have the right to access, edit and maintain personal information collected from Site. If registered with Site, stored personal information may be accessed by visiting “My Account” on Site, or contacting Pioneer via the email address above providing exact name and address, user name or ID (if applicable) and detailed request. This procedure is used to better safeguard personal information. To protect users’ privacy and security, Pioneer will also take reasonable steps to verify identities before granting access or making corrections.
User Name and Password
Once registered with Site, user shall be solely responsible for maintaining confidentiality of user name and password. User shall be solely responsible for all uses of membership to Site, whether or not authorized by user. User agrees to immediately notify Pioneer of any unauthorized use of user name or password.
How Personal Information Is Secured and Stored
Because privacy is important to Pioneer, safeguards have been installed to secure personal information collected online. Site uses Secure Sockets Layer (SSL) encryption technology supported by Microsoft Internet Explorer, Netscape Navigator/Communicator, and other popular browsers to protect online transactions. SSL encrypts credit card numbers, names, addresses, and phone numbers before transmitted over the Internet. Additional technologies and measures are used to prevent unauthorized access or disclosure, maintain data accuracy, and ensure appropriate use of information.
Personal information will be kept in databases held on servers kept in physically and technologically secure environments located in California, accessed only by authorized personnel or contractors required to keep information confidential. Internal procedures are in place to confirm general company compliance with this policy. By providing information, users are consenting to the transfer of information to Pioneer, located in the State of California, United States of America. Although Pioneer will use all reasonable efforts to safeguard the confidentiality of all personal information collected, Pioneer will not be liable for disclosure of personal information obtained due to errors in transmission or unauthorized acts of third parties.
It is important to protect the privacy of children under 16 who use Site unsupervised. For that reason, Pioneer never collects or maintains information at Site from those known to be under 16, and no part of Site is structured to attract anyone under 16. Before providing name, address, e-mail address or any other personal information, children should ask parents or guardian for permission.
International Privacy Laws
Links to Other Websites